Dynamics 365 Customer Service Module Full Course
By Sanjaya Prakash Pradhan - MVP, MCT
Categories: Functional
About Course
In this course you will learn Dynamics 365 Customer Service Module.
- Configurations
- Calender, Service schedule, SLA, entitlement
- case management, queues
- automatic record creation with reply
- knowledge base mgmt
- work stream mgmt
- omni channel experience
- case merge,
- child case association,
- associate KB records
- service and service activity
- resource scheduling
Course Content
Dynamics 365 CE Customer Service Intro
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Customer Service Intro
01:15:00
Customer Service Case Configurations
Customer Service Routing, Queues, Routing Rulset
Customer Service Automation
Customer Service Omnichannel
Scheduling in Customer Service
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